Frequently Asked Questions (FAQ's)

WHO DO I CONTACT IN CASE OF A MAINTENANCE EMERGENCY?
Emergency contact numbers for the maintenance personnel can be obtained by calling the office phone numbers for each individual complex. Please leave a detailed message or send a text, including your name, number, building, and apartment information, along with your maintenance emergency. Your call will be returned as quickly as possible. The maintenance staff does not handle tenant disputes. For fire, life and safety concerns or emergencies call 911!

WHAT ARE CONSIDERED MAINTENANCE EMERGENCIES?
Please contact the maintenance staff immediately if the following occurs:
  1. No heat
  2. Gas leaks
  3. Water damage
  4. Refrigerator stops working
  5. No hot water OR no running water
  6. Locking mechanism breaks inside a door handle & occupant is locked inside

WHERE ARE THE WATER SHUT OFF VALVES FOR MY APARTMENT?
Shut off valves are located within the vicinity of the appliance you need to shut off. Please see list below:
  1. Main shut off for entire apartment: downstairs hallway closet (not all complexes have access)
  2. Toilet(s): bottom left or right of the toilet; connected to the wall
  3. Kitchen/bathroom faucets: underneath kitchen/bathroom sinks
  4. Washer: backside of washer on laundry wall
  5. Dishwasher: underneath kitchen sink

HOW DO I HANDLE A DISPUTE WITH ANOTHER TENANT?
All tenant disputes must be in writing. Please e-mail your Property Manager or drop off a letter detailing your dispute to the leasing office. This will assist the Property Managers with adequately documenting the situation, so that they can address the appropriate person(s) involved. In addition, tenant disputes are handled by the Property Managers only and should not be presented to the maintenance or cleaning staff as they will be unable to assist you. Lastly, please refrain from leaving the Property Managers and their staff members any voice messages regarding tenant disputes.

WHAT ARE THE RENTAL QUALIFICATIONS OR REQUIREMENTS?
You must be 18 years or older to rent an apartment and to qualify as a tenant you must meet several income, criminal and credit requirements. First, we will conduct a review of your financial obligations and verify your employment and income status. Furthermore, we will examine your criminal background records, along with investigating your rental and eviction history. Lastly, a copy of your consumer credit report will also be processed. Your application can be denied if you fail to meet any of these requirements. Please click on the "Apply Now" button located under each properties "Contact" tab for application instructions.

WHEN CAN I SCHEDULE A VIEWING OF AN APARTMENT?
You must schedule an appointment 24-hours in advance if you wish to view an upcoming vacancy as we are required to give the current tenant(s) advance notice. However, some of our rental properties have a 2 bedroom model apartment available for viewing during normal business hours. You do not need to set up an appointment to view the model, but it is helpful to ensure management will be in the office to assist you.

WHEN WILL AVAILABLE UNITS BE POSTED?
Please contact your Property Manager or check the website 30-60 days prior to your desired move-in date as tenants return their renewal/vacate letters within this time frame. However, vacancies can pop up anytime, so feel free to visit the website periodically for updates. This information is posted and updated regularly under the "Available Units" tab for each property.

DO YOU HAVE A WAITING LIST?
Apartments are reserved on a first-come-first-serve basis. It is highly recommend renters put in an application and fees at their earliest convenience. Please click on the "Apply Now" button located under each properties "Contact" tab for application instructions. This will place you next in line for any upcoming vacancies. Even if it appears there are no units available at the time, having an application on file will move the process along more quickly should an apartment open up.

WHAT LEASE TERMS ARE AVAILABLE?
Tenants are required to sign a 12 month lease, sometimes longer, if the move-in date falls between the months of December-March or during promotional periods. After the 1st year, tenants are presented with the option of converting to a month to month lease or renewing for an additional 12 months. Short term leases are not available initially.

WHAT ARE THE MOVE-IN REQUIREMENTS?
Security deposit (equals 1 months’ rent) and 1st months’ rent are due at the lease signing. If these amounts are not received, tenants will unable to move into the apartment.

WHAT ARE MY PAYMENT OPTIONS?
Check or money order only. Cash, automatic withdrawals, credit and or debit cards are not acceptable forms of payment.

WHEN IS RENT DUE?
Rent is due on the 1st day of each month, with a 5 day grace period. After the 5th, a $50.00 late fee will automatically be charged to your account. If you are utilizing your banks bill pay services, please make sure your payment is scheduled to be delivered to the leasing office by no later than the 5th of each month to avoid the late fee. Rent can be dropped off to the office or placed in the drop box located outside the office.

WHEN WILL MY PAYMENT CLEAR MY ACCOUNT?
Payments are picked up or mailed to the corporate office on or around the 6th, 15th, and 22nd of each month. We are unable to determine the exact date it will be deducted from each tenant’s bank account, but checks and money orders are scanned into the corporate bank account on the day the corporate office receives them.

HOW OFTEN DOES RENT INCREASE?
Rental increases are at the sole discretion of the owners. We understand that rental increases are not favorable, but are a necessary part of running a business due to rising operational costs. It is custom for most property owners to raise their market rents 1%-5% on a yearly or bi-yearly basis. We truly value all our residents and greatly appreciate everyone's continued residency and take into consideration the impact rental increases have on our residents.

WHAT IS THE PROCESS FOR RE-RENTING MY APARTMENT?
Tenants wishing to re-rent (re-let) their apartment prior to the end of their lease terms must fill out a Re-Let Notice; this form must be obtained from the Property Manager. In addition, a $350.00 re-let fee will be charged, which will be deducted from the tenants’ security deposit. The re-let fee also applies to tenants wishing to move from one apartment or complex to another within Basco Development. This notice does not relieve the current tenants from their rental obligations (rent, utilities, damages, etc.) until the apartment is successfully re-rented. Please note, new tenants will be subject to any rental increases under the new lease terms and are not eligible for any rent specials being offered by the company.

WHEN I AM REQUIRED TO PROVIDE MY NOTICE TO VACATE?
Tenants in a 12 month lease or longer must provide a 60-day written notice to vacate. Tenants in a month to month lease must provide a 30-day written notice to vacate. All notices to vacate are effective the 1st day of the month. For example, if you give your notice on June 16th, your notice would not be considered effective until July 1st, affectively ending your lease on July 31st or August 31st dependent on a 30-60 day notice. Please utilize the "Notice to Vacate" button located under each properties "Contact" tab.

WHEN CAN I EXPECT TO RECEIVE MY SECURITY DEPOSIT REFUND?
Security deposits will be returned (by the corporate office) within twenty-one (21) days after the surrender of the premises. Property Managers do not have access to these funds.

WHERE DO I PAY MY UTILITY BILLS?
Water, sewer and electric bills can be dropped off to the local utility offices, placed in the mail or tenants may set up an online account through the utility company's website. We have posted this information on our website as well for everyone's convenience under each properties "Utilities" tab.

WHO DO I CONTACT IF THERE'S A POWER OUTAGE?
Please contact your local electric company, especially if the entire building, complex or surrounding area is without power. It is not necessary to contact your Property Manager or the maintenance personnel regarding this issue as it typically needs to be addressed by the electric company. In addition, the electric can be disconnected (by the electric company) for failure to pay your bill or if the account was not placed into your name prior to your move-in date. You can also utilize your electric company's interactive outage map.

WHY IS MY KEY CARD NOT WORKING?
Key cards can be deactivated for improper use of the facilities or because a tenants renters insurance has expired. Please remember to drop off, e-mail or fax an updated version of the declarations/homeowner's page of your renter’s insurance policy to the leasing office for our records each time you change or renew your renters insurance.

IS RENTER’S INURANCE REQUIRED?
It is HIGHLY recommended, but it is only required if you wish to obtain a key card for use of the facilities after normal business hours. To obtain a key card you will need to provide a $25.00 deposit (refundable at the end of the lease) along with a copy of the declarations/homeowner’s policy page of your renter’s insurance policy. Please check with your insurance agent for more information regarding renters insurance.

WHY DO THE FIRE ALARMS GO OFF PERIODICALLY?
Fire Departments require that all fire and sprinkler alarm systems for any multi-family dwelling be tested every 1-6 months depending on each properties municipality and rules. Proper testing, inspection, and maintenance helps keep our fire and sprinkler alarm systems operating properly. If you hear an alarm go off in the hallway or in your apartment for a couple seconds, it is most likely because the Fire Department or Sprinkler Alarm Company and our staff members are testing the system. Property Managers try their best to provide advance notice, but may be unable to do so due to unpredictable schedules.

IS A PERMIT REQUIRED TO FISH IN THE POND?
No, but children must be supervised by an adult at all times.

WHERE DO I PLACE MY TREE AFTER THE HOLIDAYS?
Please place trees behind the dumpsters. The maintenance personnel will then take them to the city dump. DO NOT PLACE TREES INSIDE THE DUMPSTERS!

WHY DO "BLACK" MARKS APPEAR INSIDE MY APARTMENT?
Black marks or "sooting" can occur for two reasons; the fireplace leaks or the use of candles. Often black marks will appear in the corners and ceilings of the apartment. This occurs if the logs are not placed back correctly inside the fireplace, caulking inside the fireplace has become brittle or the seal around the fireplace glass breaks. Lastly, if candles are being used this can cause "sooting" in these areas, but may also appear throughout the entire apartment. Candles are not recommended. If you begin to see this occurring in your apartment, please put in a maintenance request so the maintenance personnel can investigate the source of the sooting.

WHAT IS A RENT CERTIFICATE?
This is a form Property Managers can fill out for tenants wishing to claim the Homestead Credit on their taxes. This tax benefit is for renters with low to moderate incomes. Renters who qualify could get back some or all of their state taxes withheld for the year. Please note, Property Managers are not required to sign or fill out this form, but typically do so as a convenience to their residents. For more information regarding this tax benefit please check with your tax preparation accountant.

ARE TENANTS RESPONSIBLE FOR REPLACEMENT COSTS WITHIN THE APARTMENT?
Yes, tenants are responsible for all costs associated with any damaged, broken or replacement items needed in the apartment (batteries, light bulbs, blinds, etc.). Please note, most replacement items are available for purchase from the leasing office. Fees for these items can be added to the rent check or a separate check or money order can be dropped off to the leasing office. Please check with your Property Manager to see what items are on hand.

NON-EMERGENCY MAINTENANCE REQUESTS MUST BE IN WRITING!
Please utilize the “Maintenance Request” button located under each properties "Contact" tab to submit your requests. Texts and voice messages will not facilitate your non-emergency maintenance requests.

Common maintenance requests we encourage our residents to complete:
  1. Cable junction box: located in your master bedroom closet.
  2. Dish Network is not working: if you wish to watch television on more than one TV check to make sure the dish box is set to DUAL MODE. Press the MODE button on the front of the dish box and when the blue light is lit its set to DUAL MODE. Also, make sure you have the correct channel set on your master bedroom television (73).
  3. Burnt light bulbs: light bulbs are the responsibility of the tenants. Replace with the same size, type and wattage.
  4. Smoke or Carbon Monoxide detectors are beeping: replace batteries with 9 volt or AA.
  5. Increase fireplace heat: press the "ON" button on the fireplace remote (not applicable for all complexes).
  6. Lime scale build-up: soak kitchen sprayer and faucet and shower heads in CLR (calcium, lime & rust remover).
  7. “Moth flies” are present in the apartment: spray insect repellent down the laundry floor drain and cover with tape for about a week.
  8. Bottom outlet in living room doesn't work: flip up light switch in hallway or by apartment door. Location of this switch varies between complexes.
  9. Check filter light on the air conditioner comes on: remove filter at top of unit, wash off dust build-up, pat dry and place back inside unit and press the “filter” button.
  10. Clogged toilets or drains: purchase a toilet plunger, not a sink plunger, and plunge as hard as you can. Plunger is also helpful for clogged sink and tub drains.
  11. Garage remote or key pad no longer works: you will need to change the batteries; batteries are the responsibility of the tenants. The garage remote takes a CR2032 battery and the key pad takes a 9 volt battery. If all else fails, please use your garage key (not all complexes have a garage key).
  12. Unpleasant odor coming from laundry room: pour 1 cup of water and ¼ cup of vegetable oil down floor drain located underneath or near washer/dryer; this creates a seal and helps eliminate gas odors from seeping out. The pipe dries out which is the cause of the odor.
  13. No power to appliances or breaker pops: please check the GFCI outlets-push in the "reset" button(s). These outlets are located in the bathroom and kitchen areas or check the breaker box, located behind the spare bedroom door. Flip breaker off and on to reset it.
  14. No power to dishwasher or dishwasher residue: light switch on kitchen wall or underneath kitchen sink was flipped to the “OFF” position; flip to the “ON” position. For dishwasher residue, pour 1 cup of CLR into back drain catch and let sit for 1 hour then run a full cycle on the dishwasher. Repeat if needed.
  15. Garbage disposal stops working: remove any debris caught inside, press the “red” reset button underneath the disposal or place the “allen wrench” provided underneath the sink in the bottom hole of the disposal and turn back and forth to release the debris caught inside. Lastly, check to make sure the cord has not come unplugged underneath the kitchen sink.
  16. Garage door won't close: check both sensors on the lower left and right hand side of the garage door tracks. If these sensors fall out of alignment, the screw comes loose or something is blocking the sensors, the door will automatically raise back up as a safety feature. Please remove any cobwebs, debris or dust build-up and make sure the pull cord is tied up and not hanging loose and falling in front one of the sensors. If none of these solutions work, please try greasing the tracks and chains.
  17. Heat registers are cold: make sure the temperature SETTING is set HIGHER than the temperature READING in the room. You may also need to change the AA batteries inside the thermostat (does not apply to all complexes); cover pops right off. In addition, if the fireplace is on or the pilot light is lit and the temperature setting is met the heat registers will not turn on. You will need to either increase the temperature setting on the thermostat or turn off your fireplace to get the registers working. Even with the pilot light on the fireplace can raise the temperature several degrees in the apartment.